Winchester Travel is committed to protecting the privacy of your personal information, our agents collect, store, disclose, use and process personal information about you in order to:

  • a) learn about you to initiate, maintain and enhance our relationship with you in connection with your product and service offerings that we may tailor to meet your needs
  • b) keep you informed about products and services we offer and that we think may be of interest to you
  • c) advise you of products and services offered by other providers that we have screened and approved and that we think may be of interest to you
  • d) administer billing and accounting
  • e) comply with legal and regulatory requirements
  • f) share information with our affiliated companies and suppliers who supply and operate some of the travel products and services we sell

By requesting travel reservations through our web site, over the phone or in person at any Winchester Travel location you also grant us your permission to collect, store, disclose, use and process personal information about you in accordance with our privacy policy. The complete policy is available on our web site or by contacting any of our offices. The policy also includes information about how you may contact us with your questions concerning your personal information or the policy itself.


Conditions of Sale:

It is the responsibility of you/passenger to review this invoice/itinerary and ensure that it is correct and reflects the requested travel arrangements. By your payment to Winchester Travel for travel services purchased by you/passenger, you acknowledge that you have reviewed and accepted our terms and conditions in their entirety without modification.

You/Passenger have been advised:

  • a) that while we have endeavoured to advise you of the relevant local laws, customs and travel documentation required for your travel destination and your return to Canada, we cannot warrant the completeness or accuracy of our advice, it is your responsibility to be aware of and prepared for all legal, documentary, health and other requirements for your intended travel
  • b) that travel services you have purchased through our agent are supplied by third parties and that you are aware of and understand such suppliers' terms and conditions of sale and in particular, but without limitation, those terms and conditions pertaining to cancellation.
  • c) that our travel advisor or agent acts solely as an agent for the travel suppliers named on your itinerary and invoice.
  • d) you confirm and we have relied on your confirmation that as the booking or instructing passenger, you have the authority to book travel services on behalf of other persons named in this receipt and itinerary, you will keep your travel advisor informed of any changes to your travel plans or contact information.
  • e) of the availability of travel insurance coverage and have either purchased or expressly declined such insurance coverage.
  • f) no price increases permitted after the customer has paid in full, in the event an increase occurs in retail sales tax of federal goods and services tax, and the increase is no more than 7 per cent, the customer may cancel provided you contact Winchester Travel within 7 days of receipt of notice of the increase.
  • g) that any travel product or service that customers acquire through Winchester Travel results in a contractual relationship between the Customer and the Tour Operator/Airline. Winchester Travel acts as an agent for the Tour Operator/Airline which is providing the Customer with travel products or services purchased from Winchester Travel.
  • h) Winchester Travel selects Tour Operators and Airlines that are reputable, and if customers encounter any sort of dissatisfaction with the product or service provided by a particular Tour Operator/Airline, please feel free to advise Winchester Travel, but as well, be advised that under no circumstances does Winchester Travel accepts any legal responsibility or liability for any complaints with the product or services provided by Tour Operators/Airlines. For more information regarding the terms and conditions governing the contractual relationship with a Tour Operator/Airline, customers should reference the information contained in Tour Operators/Airlines' brochures or Web sites.
  • i) the acts or omissions of any person other than our agency or employees acting properly on our behalf within the scope of their agency or employment.
  • j) illness, theft, labour dispute, act of God, mechanical breakdown, equipment failure, quarantine, rescheduling, government action, war, insurgency or act of terrorism or other event beyond our control.
  • k) non-performance, negligent performance or deficient performance by any supplier of travel services named herein or otherwise.
  • l) Travel to Las Vegas: Many hotels in Las Vegas are now charging an extra fee per night per room plus applicable taxes, this fee must be paid locally at the hotel upon check-in.

The Tour Operators/Airlines named in any invoices are independent parties over which we have no direct or indirect control. We are not responsible for their acts or omissions. We assume no responsibility for any claims, losses, damages, costs or expenses arising out of any personal injury, accident, death, loss, damage, delay, loss, of enjoyment or otherwise arising from:


Travel to the UK via Air Transat & Thomas Cook:

Please note the following restrictions for children traveling alone into Europe:

Flying Transat:Children will be accepted between the ages of 5 and 11 years of age.
Flying Thomas Cook: Children will be accepted only above the age of 16

Deposit Bookings:

For any deposit amount received, the full amount will be automatically charged by the Tour Operator on the date shown on the confirmation or earlier if there is an Early Booking Bonus. Please refer to the brochure for full details.



Duration of Travel/Special Events: For all durations, please note the number of nights is based on the travel dates and not the hotel check in or check out dates. For odd durations, some hotels may require an early check out and the hotel will charge additional funds. Please refer to the brochure for full details.


Special Requests:

All Special Requests, i.e. room on special floors, locations of rooms, etc., cannot be guaranteed by the Tour Operators. While they will attempt to accommodate such requests, Winchester Travel cannot be held responsible if special requests are not fulfilled. Baggage: Due to market conditions, please contact the airline directly or visit them on their website as baggage may be a chargeable option. UNLESS INSURED, ALL BAGGAGE REMAINS AT THE OWNER'S RISK THROUGHOUT THE TRIP. ALL U.S. CARRIERS ARE NOW CHARGING FOR ALL CHECKED BAGGAGE.


Cancellations, Changes & Refunds:

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites. You are encouraged to purchase the appropriate travel coverage. All online purchases, once confirmed, are 100% Non-Refundable/Non-Changeable.


Documentation Information:

The Canadian Government and Winchester Travel strongly recommend that all Canadian Citizens including children carry a valid Canadian passport. A passport must be valid for at least 6 months after the scheduled date of departure from the last country visited, regardless of the entry requirements of the country. A permanent resident card is required for permanent residents and landed immigrants who are not Canadian Citizens. As of January 23, 2007, all passengers including Canadian and U.S. citizens are required to present a valid passport when traveling by air between Canada and the United States. Additional information on Canada-U.S. border regulations is available from the Canada Border Services Agency. Information on Canadian passport applications is available from Passport Canada.

It is the responsibility of you/passenger to be aware of, obtain and ensure the currency and validity of all documentation required for this trip. Such documentation may include a passport, visas, tourist cards, and affidavit for minor children, any vaccinations that may be required and other documents. The Mexican government has announced that effective March 1, 2010, Canadian and American passengers flying into Mexico will be required to show a valid passport.


Airport Check-in, Reconfirmation/Seat Selection Numbers:

Seats are allocated on a first-come, first-served basis. All passengers should arrive at the airport at least 3 hours prior to flight departure. Check-in opens at least 3 hours prior to the flight and closes 1 hour prior to departure. For security reasons, all passengers must be present for check-in. You will not be allowed to board, nor will you be entitled to refund, if you have not checked in by that time. It is your responsibility to contact the airline and reconfirm your flight times 12 to 24 hours prior to departure. If Winchester Travel is aware of a change, every effort will be made to advise you directly. If you do not see your airline listed below please contact as soon as possible. You will need your flight number in order to reconfirm your flight times.

Reconfirmation Numbers

  • Sunwing: 1-877-978-6946
  • Westjet: 1-800-538-5696
  • Transat: 1-877-872-6728
  • My Travel & Thomas Cook:
  •   -Toronto: 905-694-1725
  •   -Manchester UK: 0161-489-5903

Seat Selection

  • Transat Holidays: 1-866-892-4368
  • Transat Holidays: (J Class) 1-877-872-6728
  • Sunquest: 1-877-256-7966
  • Signature: 1-866-225-2153
  • Sunwing: 1-877-978-6946

Visit Ottawa Macdonald-Cartier International Airport or your local airport authority's website for other airlines.

No employee, travel advisor, agent or representative of the agency has the authority to modify, waive or alter whole or in part these CONDITIONS OF SALE.

Transport Canada has announced the following restrictions on carry-on baggage. Passengers will be permitted to bring liquids, gels and aerosols through security screening at Canadian airports provided that the items are packaged in containers with a capacity of 90 ml/90 grams/3 oz or less. The containers must fit comfortably in one clear, closed and re-sealable plastic bag (such as a Ziploc) with a capacity of no more than 1 litre (7" x 8" or 6" x 9"). One bag per guest will be permitted.

Formula for infants, food and milk, passengers traveling with a two years old toddler or under, prescription medicine and non-prescription medicines that are a necessity are exempt from the container size restrictions and are not required to be placed in a plastic bag. All such items not in a bag or in containers over 90 ml/90 grams/3 oz. must be declared to screening authorities.

Above restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit the Canadian Air Transport Security website or phone 1-888-294-2202.


Required Travel Documentation:

For a list of accepted documents including requirements for passengers who appear to be 12 - 17 yrs, and other information please visit the  Identity Screening Regulations website.



Passengers have the sole responsibility to obtain, at their own cost, all documentation required by all relevant government authorities, and this may be different according to one's citizenship status. Minors may need Special documentation if travelling alone or for children who carry a different surname than their travelling companions and for single parents travelling with children. It is strongly recommended that prior to departure, the passenger ensure they have the proper documentation. Carriers may refuse travel in the event of improper documentation.

For Cuban Born passengers travelling into Cuba, please be aware the regulations in regarding the points of entry into CUBA. Winchester Travel is not responsible for missed documentation and for additional expenses occurred in obtaining these documents.

Below you will find information regarding your on-line reservation, please locate and read the information that applies to your reservation. Make sure you look at all sections of this email as it is will help your vacation go as smoothly as possible, all the information contained in this confirmation is very important. If you still have questions regarding your reservation please contact us as soon as possible by calling 1-877-774-2424.


Mandatory Travel Documents:

Canadians traveling within Canada require a valid government issued photo ID and proof of Canadian citizenship, such as a driver's license and a Canadian birth certificate.

All Canadians including children and infants traveling to the United States require a valid Canadian passport.

Passengers travelling on flights that have a stop anywhere in the United States en-route to their destination outside of the United States must be in possession of a valid passport.

The following areas/countries require proof of citizenship and photo ID, such as a birth certificate and a valid driver's license or a valid Canadian passport:

  • Dominican Republic

The following areas/countries require a Canadian passport that is valid for the time period indicated past your return date:

Valid at least 1 month

  • Aruba
  • Jamaica
  • Trinidad & Tobago
  • USA

Valid at least 3 months

  • Cuba

Valid at least 6 months

  • Barbados
  • Belize
  • Brazil
  • Cayman Islands
  • Colombia
  • Costa Rica
  • Europe
  • Greece
  • Haiti


  • Honduras
  • India
  • Liberia
  • Mexico
  • Margarita Island
  • Panama
  • Saint Kitts & Nevis
  • San Andres
  • Turk & Caicos

The following areas/countries require a Canadian passport that is valid for at least 3 months if traveling for more than one week, otherwise proof of Canadian citizenship and photo ID, such as a birth certificate and a valid driver's license are required:

  • • Curacao
  • • St. Maarten
  • • Aruba


For Travel to Europe:

Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe

Airline Service
Thomas Cook Flights

Airline Service
between the ages of 5 and 11 year of age
only above the age of 16

Some Canadian citizens will still be required to present a Permanent Resident Card, see below for details. If the passenger is not a Canadian citizen or is unsure of the exact entry requirements that apply to the destination country, please contact the consulate for that country to obtain the correct documentation information.

For other countries, please go to:

Canadian Consular Affairs website


Canadian Permanent Resident Card:

The permanent resident (PR) card is a wallet-sized, plastic status card that replaces the paper IMM 1000 Record of Landing document for travel purposes. On December 31, 2003, the permanent resident card became the proof of status document required by permanent residents seeking to re-enter Canada on a commercial carrier (airplane, boat, train or bus).

Permanent residents seeking to return to Canada who are without a permanent resident card may contact the nearest Canadian visa office to obtain a limited use travel document to re-enter Canada at a cost of $50 for each one.

The PR card increases Canada's border security by improving the integrity of the immigration process. It also provides cardholders with secure, convenient proof of their resident status when re-entering Canada.

The card helps ensure that Canada has the tools it needs to protect against the fraudulent use of its immigration documents.


Departure Taxes:

Some destinations charge a fee to all passengers when they are departing. This is called a departure tax and in most cases it is not paid in advance, but at the airport when checking in for the return flight. Passengers will have to pay the following taxes in cash when leaving:

Departure Taxes are Required for the following:

Cayman Islands
Costa Rica
Dominican Republic

$25 BBD
$35 USD
$36 USD
Not Confirmed
$47 USD
$46 USD
$25 Conv Pesos
$20 USD
$30 USD

Margarita Island
Saint Kitts & Nevis
San Andres
Trinidad & Tobago
Turks & Caicos

$60 USD
$20 USD
$17 USD
$31 USD
$100 TT(approx $20 CAD)
$23 USD
$54 USD
$30 USD


Children Traveling with Parents:

Children must be in possession of a birth certificate or passport when traveling with parents. The same rules that countries set for adults requiring passports apply for children (eg. ANYONE traveling to Cuba needs a valid passport, regardless of age) If the child is traveling with only one parent, a letter of consent is required giving the parent permission for the child to travel. If the parents are divorced or separated then the letter must be notarized, unless the parent has sole custody and provides documentation proving so.

The age at which a person is considered a child varies from Country to Country. Please have the clients call the appropriate consulate if they are:

  • Under 18 and traveling without their parents
  • Traveling with someone who is not the child's parent (friend, uncle, brother etc)
  • Over the age of 13 (as they may require photo ID)


Children Traveling Alone:

Children that are between the ages of 5 and 12 that are traveling without an adult are considered unaccompanied minors (UM). The parent(s) or guardian(s) must take the child to the airport and must fill out an unaccompanied minor form at the airport for the applicable airline. There must also be a letter with details of the adult(s) meeting the child at the destination airport. In the letter it must include the relationship to the child, full name, address and phone number (as shown on their ID). Please be advised that there CAN NOT be any deviation from this form. The receiving adult's photo ID must have the exact same spelling as the form filled out at the departing airport, for example the name William on the ID then this is what the letter must state, not Bill or Billy etc

Once at the airport the parent(s) or guardian(s) CAN NOT leave the terminal until the flight has departed. The same is required on the return flight. If the child's parents are separated or divorced then permission (in the form of a notarized letter) is also required.

For a list of accepted documents including requirements for passengers who appear to be 12 - 17 yrs, and other information please reference the Identity Screening Regulations.

Final Notes:

Please ensure that you contact the Airline at least 24 hours prior to departure and on the day of departure for schedule changes and reconfirmation of your flights. Please ensure you pick up your tickets at the TOUR OPERATOR/AIRLINE counter at least 3 hours prior to departure at the appropriate counter. Please refer to Ottawa Airport or your local airport authority for airline phone numbers and terminals.